Finance FAQsWe want to make the buying process as easy as possible but if you can't find the info you're looking for, why not speak to one of our advisors Mon - Fri (08:30 - 17:00) on 0191 229 5020.
No, there are no hidden costs or arrangement fees
Payments start approximately 1 month after the date of the agreement
Yes, you can repay the credit early at any time in full or partially
Yes, there is a 14-day cooling off period, where you have the right to cancel the agreement
Yes. In order to process your application, credit and identity checks will be performed on you with one or more credit reference agencies
We try our best to ensure that our customers are happy with the goods they receive from us, however, mistakes can happen and we want to make sure that we do everything we can to correct these. If you have a complaint, a problem or any concerns, please let us know.
JT Dove acts as a credit broker, authorised and regulated by the Financial Conduct Authority (registered number 920103), and introduces credit provided by Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority.
If your complaint is about your Finance Agreement, contact Hitachi Personal Finance;
- By phone on 0113 380 1065 (Lines open 8.45am-5.15pm Monday-Thursday, 8.45am-4.45pm Friday)
- By email to firstname.lastname@example.org
- In writing to; Customer Experience Team, Hitachi Personal Finance, 2 Apex View, Leeds, LS11 9BH.
If your complaint is about a product purchased from Dove Design, contact JT Dove Customer Services;
- By phone on xxxxxx (Lines open xxxxxxxxxxxxxxx)
- In writing to; Dove Design xxxxxxxxxxxxxx
To provide our customers with peace of mind and to demonstrate our commitment to respnsible trade, JT Dove is a registered full member of The Furniture and Home Improvement Ombudsman. The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Ombudsman and how to use their service, visit their website – www.thio.org or telephone them on 0333 241 3209.
For us to consider your application, you’ll need to;
- Be 18 years +
- A UK resident for at least 12 months
- Employed (minimum 16 hours), retired or receiving disability benefit
- Have a bank account so that we can arrange a direct debit for monthly repayments
Your finance options explained
Why not get in touch with one of our team to see how we can get your kitchen or bathroom project get started